Appointments

We run a full appointment system at all four surgeries. Appointments may be made by telephoning:

Roade Surgery – 01604 863100

Blisworth Surgery – 01604 878000

Hanslope Surgery 01908 510230

Grange Park – 01604 434747

All telephone calls to and from the practice are recorded for quality control and security.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • Contact us on the preferred surgery during opening times
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – eConsult
  • phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Online Appointment Booking

Our online service enables you to view, cancel and book appointments 24 hours a day, 7 days per week.

If you have not already registered to use our online services please visit your usual surgery with identification and the receptionist will assist you. Once you have registered please follow the link below.

https://systmonline.tpp-uk.com

If you cannot keep an appointment, please inform us as soon as possible as this will assist in oversubscribed situations.

We use an Advanced Access Appointments system. This means that on-the-day appointments and pre-bookable appointments are available on a 50/50 split.

Please note that you will not always be offered the doctor of your choice. You have the right to express a preference of practitioner and where possible this will be accommodated but obviously it may delay your appointment.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Patients are requested to telephone before 10.00am if a visit is required that day. Emergency visits only will be arranged after that time.

Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.

GP Enhanced Access – Pre-bookable Appointments available in the Evenings and Weekends

18:30 – 21:30 weekdays, 09:00 – 17:00 weekends

There are now more bookable GP and Nurse appointments available for our patients, making it easier for you to be seen at a time that suits you including evenings, weekends and Bank Holidays.

Enhanced Access is an extension of your usual GP practice, it is not a walk-in-service, and you will need to make an appointment through your usual GP Practice reception.

You will be offered a face to face, Telephone or Video consultation, depending on your clinical need.

The service is located on the ground floor of Highfield Clinical Care Centre, Cliftonville Rd., Northampton NN1 5BD. (ENTRANCE B)

For further information please visit www.northantsgpalliance.com/services-we-offer/gpea

GP Enhanced Access – LIVI

LIVI is our Online consultation provider. If you would like an online consultation, you do not need to call your GP Practice reception. Once you’ve signed up to the LIVI App, you will be able to access LIVI Online Consultations between 06:00 – 22:00 every day. You can choose to see a GP online the same day or book up to 7 days ahead.

For further information please visit: www.northantsgpalliance.com/services-we-offer/gpea

                                                              www.livi.co.uk